Outcomes
Stakeholder Satisfaction - April 2010
Comments included:
"Great service by dedicated staff members"
"I am delighted to be a part of this patient-outcome oriented hospital"
"Have had wonderful outcomes"
"Your hospital is good to work on getting our patients in quickly"
"We have had great services from your hospital"
"Had a lot of success with patients we send to you"
"Behavioral HealthCare is a wonderful place!"
Note: Benchmark was met for both satisfaction and collection*
Behavioral HealthCare Center at Martin 2010 - 1st Quarter Report
Goal 1: The hospital will promote and demonstrate the reduction of stigma by participating in public education efforts, community boards and committees - The Community Educator conducted 13 community education trainings.
Goal 2: The hospital will strive to meet or exceed the expectations of patients, employees, and other stakeholders - Patient; 89% collection/89% satisfaction, Employee; 92% collection/83% satisfaction, Stakeholder; remains in progress.
Goal 3: The hospital will be financially responsible and solvent, conducting fiscal management in a manner that supports our mission, values, and annual performance objectives - 97% of claims were billed within 72 hours, service dates vs. billing dates; all dates matched and were noted as being 100% accurate.
Goal 4: The hospital will demonstrate service delivery in a system that nurtures and protects the dignity and respect of patients - 91% admitted within 72 hours, 53 declined admissions; all were offered alternate placement or treatment recommendations.
Goal 5: The hospital will measure, analyze, and report patient performance and improvement to engage in a dynamic, proactive process to review, renew, or revise its strategy and tactics - 289 concerns reviewed; 93% improved or resolved/7% remained the same/0% were regressed, Treatment Team Meetings; 94 reviewed/53% attended by family members/47% attended by patients, Therapeutic Participation; 86% Follow-up Surveys; 95% contacted/93% continued to show improvement, Continuum of Care (Case Management Logs); 74 audited/100% referred for continuum of care services.
Goal 6: To provide a healthy, safe, and clean environment that supports quality service and minimize risk of harm to patients, personnel, and others - 100% of critical incidents were reviewed in a timely manner; Non-violent Practices; 19 medical restraints, 3 behavioral restraints, and 0 hours of seclusion use, Risk Assessments; 2 were noted for this quarter with 100% completion.
Goal 7: Provide technology support and advance effectiveness and efficiency of practices - Implementation of Sigmund Software remains in progress; System review and Management training scheduled for May 17th & 18th. Revision of the current BHC Website remains in progress.
Goal 8: The hospital will protect and promote the rights of persons served - The hospital received 1 complaint for the quarter; this complaint received a full investigation, Disclosure Logs; 192 disclosures were reviewed/92% of all disclosures were faxed only/100% of disclosures met compliance.
Goal 9: The hospital will promote accessibility and the removal of barriers for the persons served and other stakeholders - 6 suggestions/requests for accommodation were received this quarter; all requests received action and can be reviewed in the PI minutes.
Goal 10: The hospital will demonstrate retention efforts, identify trends in personnel turnover and will meet the ongoing orientation and training needs of its personnel - The hospital had 1 employee terminate employment this quarter with exit interview conducted, Training; 100% participation/100% post-test results.
BHC - Martin will continue to strive for Excellence with regard to its Performance Improvement initiative. Good work BHC-M!
Every Patient, Every Day, in Every Way (Patient-Centered Care Focus)
Contact Info
Behavioral HealthCare Center at Martin
458 Hannings Lane
Martin, TN 38237
Telephone: 731-588-2830
Fax: 731-587-6923
